Gift Baskets & Gifts
Do you guarantee my delivery date?
Yes! If our delivery partner misses your delivery date, we will refund the shipping costs on your gift. Please know that if the recipient is not available at the time of delivery, this does not qualify as a delivery failure. Many of our gifts do require someone over the age of 21 to be physically available at the time of delivery due to alcohol laws.
There are also circumstances outside of our control such as weather, natural disasters, and high traffic events that may void this guarantee.
*Please note that during the months of November and December, delivery dates cannot be guaranteed due to the increase in shipper demand and volume.
What time are deliveries made?
Deliveries are made by FedEx, UPS or USPS and arrive at your recipients' door between 8am and 8pm (sometimes up until 9pm during higher volume holiday periods.)
How much is shipping?
Shipping costs vary by gift selection. The best way to determine shipping cost is to add an item to your shopping cart and enter the delivery zip code.
Looking for free shipping? We do have several gifts available with free standard shipping which can be found here.
Do you offer faster shipping options?
For quicker shipping, we offer expedited shipping. The cost will vary. To see the cost for a specific gift, add a gift to your shopping cart and enter the delivery zip code. We've done all the calculations for you and our calendar will display all shipping options for your gift based on the delivery area.
What if I'm shipping multiple gifts to one location?
While shipping these gifts, especially with heavy wine bottles and food components, we've found that we must package the contents securely enough to protect each individual item and the integrity of the basket as a whole.
If you are ordering 10 or more items and wish to consolidate, please contact our Business Gifting team at email@example.com to check availability.
What should I know about shipping alcohol?
All gifts containing alcohol will require an adult over 21 to be at the delivery location at the time of delivery and there is a $4.95 alcohol signature fee required by FedEx and UPS per package. We’re sorry, there are no exceptions to this! If the shipper arrives to find there is no one available to sign for your gift, the driver will leave a door tag behind to notify your recipient of the unsuccessful attempt.
What if the address is incorrect, incomplete, or I need to change the delivery?
We will be happy to update this information with the shippers, just keep in mind there can be fees and restrictions involved to make a change once a package has been shipped. Please contact our Customer Experience team to discuss all available options.
What should I know about shipping chocolates or fruit?
During the warm summer months, we will restrict the amount of time your gift can be in transit to avoid any spoiling from happening. If your delivery location is beyond a 2-day transit window from any of our offices, we may require expedited shipping. These costs will be shown on the delivery date calendar during checkout.
What if my gift is returned?
We will happily issue an in-store credit for the purchase price of your gift! Or, if you wish to have the gift re-sent, please reach our customer service team to initiate a replacement.
Flowers, Balloons and Fruit Baskets
How are these delivered?
Most of our floral arrangements and balloon bouquets are hand-made and delivered to your gift recipient's home or office by our local florists that we partner with. We do have a small selection as well of flowers and plants that are shipped via UPS Next Day Air.
Can you deliver same day?
Yes! Our florist delivered flowers and balloons can be delivered the same day if you order by 1:00 PM in your recipient's time zone, Monday through Friday.
Most fruit baskets are available for next day delivery if ordered before 12:00 PM Monday through Thursday in the recipient's time zone.
In some areas, we may need additional prep time for the delivery of fruit baskets due to the local florists' availability.
What time will the delivery be made?
The local florists that we partner with deliver anytime between 8 am and 5 pm to businesses and 8 am and 8 pm to residences. During major floral holidays such as Valentine's and Mothers Day, deliveries can be made up until 9 pm. We are unable to accommodate delivery time requests.
Are there any locations you cannot deliver to?
Delivery to very rural areas, military bases, convention centers, cruise ships and airports may not be possible at any time. We will contact you by phone to make alternate arrangements should we encounter difficulties scheduling delivery to this type of location.
The physical street address of the recipient's home or workplace is required; a post office box number is not accepted for these highly perishable goods.
What should I know about delivering to hospitals?
For delivery to hospitals, please include recipient's room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery.
For patients in critical care, floral arrangements, fruit baskets or balloons may not be permissible. Telephone the hospital before ordering to inquire about their policies.
Hospital delivery policies vary within each individual business and location. If we find that delivery is unable to be made to the location you provide, we will contact you to make alternate plans.
What should I know about deliveries for funeral services?
When ordering funeral flowers, please include the name of the deceased as well as the funeral home to ensure a successful delivery.
If the services are being held at a church, it is helpful to know the hours that someone will be available to begin accepting deliveries.
What information do I need to place an order?
Full and complete delivery address information is the only way to ensure a successful delivery. Please provide a first and last name, business name (if applicable), full street address, suite/apartment number and recipient's telephone number during the ordering process.
What happens if no one is home?
If no one is there to receive delivery, our courier will make any decisions concerning the safety of the location to leave the arrangement, or will attempt delivery at a later time.
What about delivering on holidays?
In the case of holidays, such as Valentine's Day and Mother's Day, order early to ensure delivery on or before the holiday (above restrictions apply).
How can I track my order?
Because our hand delivered flowers, balloons and fruit baskets are freshly made and locally delivered we are unable to provide up-to-the-minute ETA’s, statuses, or online tracking. We do have access to delivery confirmations from our local florists and typically receive those 24 hours after the scheduled delivery date. Please click here to check the status of your existing order.